Engineering and Management of IT-based Service Systems: An by Sue Conger, Jack Probst (auth.), Manuel Mora, Jorge Marx

By Sue Conger, Jack Probst (auth.), Manuel Mora, Jorge Marx Gómez, Leonardo Garrido, Francisco Cervantes Pérez (eds.)

Intelligent Decision-Making help structures (i-DMSS) are really expert IT-based platforms that help a few or a number of stages of the person, group, organizational or inter-organizational determination making procedure through deploying a few or numerous clever mechanisms.

This ebook pursues the next educational goals: (i) generate a compendium of caliber theoretical and utilized contributions in clever Decision-Making aid structures (i-DMSS) for engineering and administration IT-based provider structures (ITSS); (ii) diffuse scarce wisdom approximately foundations, architectures and powerful and effective tools and methods for effectively making plans, designing, construction, working, and comparing i-DMSS for ITSS, and (iii) create an wisdom of, and a bridge among ITSS and i-DMSS academicians and practitioners within the present advanced and dynamic engineering and administration ITSS organizational.

The publication offers a set of eleven chapters concerning suitable issues for either IT provider platforms and i-DMSS together with: difficulties of choice of IT provider prone, optimization of provide chain platforms, IT governance judgements, scientific selection help, dynamic user-interface variation, re-engineering of strategies, and favourite selection difficulties. complicated IT applied sciences utilized in a few chapters are: fuzzy multi-criteria mechanisms, semantic processing, information mining processing, and tough units. different chapters file conventional DSS mechanisms yet used or urged for use in leading edge mode for IT carrier engineering and administration tasks.

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Malaysia is a nation in the South East Asia continent which has maintained a stable and growing gross domestic product (GDP) in the last 30 years. Its government is concerned about efforts geared towards achieving the status of a developed nation by the year 2020 and is not leaving any stone unturned in this regards. It is therefore, not surprising to see scheme like Malaysia Super-Corridor (MSC) rolled out to ensure compliance to standard [23]. The Institutes of Higher Learning are also encouraged to play vital role in this regards.

The Foundations of Research. Palgrave Macmillan, New York (2004) 9. : Information technology governance, funding and structure: a case analysis of a public university in Malaysia. Campus-Wide Inf. Syst. 25, 145–160. (2008) 10. : Board Briefing on IT Governance. IT Governance Institute, Rolling Meadows (2003) 11. : The balanced scorecard-measure that drives performance. Harv. Bus. Rev. 70, 71–79 (1992) 12. : IT executives’ perception of CobiT: satisfaction, business-IT alignment and benefits. In: Proceedings of the Sixteenth Americas Conference on Information Systems, pp.

5 Aligning IT Governance to COBIT Framework Control Objectives for Information and related Technology (COBIT) [4] and ISO 17799 have been used as reference frameworks for Information Security governance and hence, ITG in real practices. This section, however, will limit and only delve on COBIT as a reference framework while at the same time acknowledging the importance of other international reference standards such as ISO 17799. COBIT is a ‘tool for information technology governance’ [4]. COBIT is therefore, not exclusive to information security—it addresses Information Technology governance, and refers among many other issues, to information security.

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